Honda owners have reported that Honda has tried to service defective infotainment systems multiple times, without Honda owners reported that Honda tried to service defective infotainment systems multiple times, but did not achieve a remedy. TSBs are private recommended repair procedures issued by a vehicle manufacturer when there are several occurrences of an unanticipated problem that are only sent to dealers and mechanics, not the public. As early as November of 2017, Honda began issuing Technical Service Bulletins (TSBs) about the infotainment issue. Honda sold more than one hundred thousand Honda Odyssey, Pilot and Passport vehicles with the affected infotainment system.
Some owners reported the issues appearing in vehicles with as few as 580 miles. Hagens Berman filed a class-action lawsuit against Honda in 2019, following reports from owners of 20 Honda Odysseys, 2019 Honda Pilots and 2019 Honda Passports of their vehicle’s infotainment system failing to boot, freezing during use and suffering general malfunctions and glitches. HONDA ODYSSEY, PILOT AND PASSPORT INFOTAINMENT DEFECT EXPLAINED The settlement brought relief to class members in the form of direct payments and vehicle warranty extensions. In 2022, Hagens Berman achieved a settlement valued at $33 million on behalf of approximately 450,000 owners of vehicles equipped with a defective infotainment system. The court noted that “Plaintiffs’ attorneys, … have extensive experience litigating complex matters, including automobile class actions.” The Settlement also requires American Honda Motor Company to improve dealership performance so that Settlement Class Members have a better experience and outcome when they take their Vehicles in for repairs.
The settlement focuses on improving the affected vehicle’s Infotainment System functionality and performance by requiring American Honda Motor Company to notify the Settlement Class about the problems with, and the available repairs, for certain common Infotainment System problems, as well as to continue to work in good faith to improve performance, as necessary, through over-the-air updates. The terms of the settlement include an extension of vehicle warranty from three years and 36,000 miles to five years and 60,000 miles, and require an external review of Honda’s remedies for the infotainment defect by an engineering expert.
Carney approved a settlement valued at more than $33 million, which Hagens Berman achieved through nearly three years of litigation on behalf of Honda owners.
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